Deliveries

When will my delivery arrive?
We advise customers who have already ordered to look out for their tracking information which will allow you to follow your delivery progress with Royal Ma...
Thu, 20 Jun, 2019 at 3:18 PM
I haven't received my order but the tracking information shows it has been delivered, what should I do?
Whilst we request that the item isn't left with a neighbour, in some cases it may be unavoidable, we would advise to check with any neighbours who...
Thu, 29 Sep, 2016 at 1:32 PM
Do you deliver on weekends or bank holidays?
We operate a seven day delivery service in some cases however we are not able to deliver on bank holidays. We only dispatch Monday to Saturday and your o...
Thu, 20 Jun, 2019 at 3:24 PM
Do you deliver internationally?
Yes we deliver to over 100 countries worldwide, all our international orders are delivered through DHL Express. For a full list of the countries we del...
Thu, 29 Sep, 2016 at 1:33 PM
How do I track my order?
If you wish to track your order please visit our Tracking page here. You will need to have your email address and the order number (or any previous or...
Thu, 29 Sep, 2016 at 1:35 PM
Do all of your watches come in boxes?
All of our watches come in their official presentation boxes but please not some of our kids watches do not come in boxes and we try to make this clear...
Thu, 29 Sep, 2016 at 1:35 PM
What personal data will you collect and process? Do you have a privacy policy?
Yes, you can see our full privacy policy on our website. If you have any further questions or specific concerns, please do not hesitate to contact us.
Wed, 23 May, 2018 at 5:59 PM